Global Language & Culture is the perfect course for those that want to gain deep and systematic knowledge of the global working environment every Customer Service Representative will have. It gets you prepared for different benefits and challenges coming from everyday communication with people from all over the world.
What will you learn?
What is considered funny in one culture, may be perceived as offensive in another. This can cause numerous misunderstandings. Being a Customer Service Representative, you need to spot these possibilities for misunderstandings and prevent them from happening. That is the only way to keep your client’s customers happy and returning.
Understanding Global language starts with understanding the tone and voice and how they differ one from another. Once you learn how to adjust your tone and voice, will show you how to take care of your spelling and grammar in order to polish your language.
Furthermore, we will teach you how to understand the cultural differences and what are the best ways to respond to questions and pose them in order to achieve customer satisfaction.
Unfortunately, there will always be disputes and unfortunate cases of trolling, discrimination based on gender, nationality and race. However, this course equips you with the most effective techniques how to deal with those.
The course ends with a lesson on proper email communication with all its upsides and downsides.
By the end of this course, you will learn all about the challenges and amazing varieties in Global Language & Culture which will set a good basis for your further training for the Customer Service Representative jobs.
Who should take this course?
This course is recommended as a first step for every student aspiring to start a career as a Customer Service Representative. It’s an easy way to get started with this learning path and it takes approximately 2-3 days to complete. Minimal technical skills are needed.
What is the outcome?
At the successful completion of this course you will receive a Certificate of Completion. The certificate can be appended to your resume, uploaded to your online profile and shared with prospective employers via LinkedIn, Facebook or Twitter. The certificate will validate your knowledge and register you as an eCommerce professional undertaking training with eCommerce University.